These Terms and Conditions apply to the use of First Safety Solution website and services.
Please read these Terms and Conditions carefully before using this website. By accessing this website and/or using our services, you agree to be bound by the Terms and Conditions set out below.
Contents
- How to Order
- Method of Payment
- Delivery of Services
- Pricing & Availability
- Cancellation Policy
- Returns & Refunds
- Complaints
- Limitation of Liability
- Copyright & Intellectual Property
- Jurisdiction
How to Order
Orders and inquiries for consultancy, training, accreditation support, or any other services can be made through our website contact forms, email communication, or by contacting First Safety Solution directly.
All information provided by clients must be accurate and complete to allow us to process bookings and deliver services efficiently.
Method of Payment
Payment for services may be requested in advance unless otherwise agreed in writing. We accept payments through approved payment methods and bank transfer options provided by First Safety Solution.
Invoices must be paid within the agreed payment period stated on the invoice. Failure to make payment may result in delays, suspension, or cancellation of services.
First Safety Solution accepts no responsibility for delays caused by incorrect payment information submitted by the customer.
Delivery of Services
Consultancy services, accreditation support, and training courses will be delivered according to the agreed schedule between First Safety Solution and the client.
Training courses may be delivered online, on-site, or at agreed training venues across the UK.
For physical documents or materials, dispatch times may vary depending on availability and delivery providers.
First Safety Solution reserves the right to reschedule services due to operational requirements, instructor availability, or unforeseen circumstances.
Pricing & Availability
All prices displayed or quoted by First Safety Solution are subject to change without prior notice.
Service availability may vary depending on location, scheduling, and resource availability.
Where a booked course or service cannot proceed due to insufficient attendance or operational reasons, clients will be offered an alternative date or a refund where applicable.
Cancellation Policy
Clients may request cancellation of booked services by contacting First Safety Solution directly via email or telephone.
Cancellation requests made within any agreed cooling-off period may be eligible for a full refund where applicable by UK consumer regulations.
For consultancy projects, accreditation support, or training services already commenced, charges may apply for work completed up to the cancellation date.
First Safety Solution reserves the right to retain reasonable administrative or booking fees where applicable.
Returns & Refunds
If you are dissatisfied with any service provided by First Safety Solution, please contact us promptly so we can investigate and resolve the matter.
Refund eligibility will depend on the nature of the service purchased, work completed, and any contractual agreement already in place.
Any approved refunds will be processed using the original payment method where possible.
Complaints
First Safety Solution aims to provide professional and reliable services at all times. If you wish to make a complaint regarding any of our services, please contact us through the contact details provided on our website.
We aim to acknowledge complaints within a reasonable timeframe and work towards resolving issues as efficiently as possible.
Limitation of Liability
The information provided on this website is for general informational purposes only and does not constitute legal or professional advice.
While First Safety Solution makes every effort to ensure information on this website is accurate and up to date, we make no warranties or guarantees regarding completeness, reliability, or suitability.
To the fullest extent permitted by law, First Safety Solution shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of this website or our services.
Nothing within these Terms and Conditions excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.
Copyright & Intellectual Property
All content on this website, including text, graphics, branding, logos, and materials, is the property of First Safety Solution unless otherwise stated.
No content from this website may be copied, reproduced, distributed, or used without prior written permission from First Safety Solution.
Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with this website or services provided by First Safety Solution shall be subject to the exclusive jurisdiction of the courts of England and Wales.